FAQ

1.       How can I buy a gift certificate?

Simply choose a brand and personalize the gift by selecting a greeting card, typing in your message, and choosing a recommended gift item.  Pay using Paypal, credit card or bank transfer. Done!

 

2.       How do I redeem the Gift Certificate voucher? 

Redemption process depends on the brand. You will see this in the Gift Voucher as "How will the gift card be delivered" and "How do I use this gift card". Some brands require printed copy of the voucher emailed to you, others allow electronic copies while some traditional brands' gift certificates have to be delivered to your shipping address. So it is important to refer to the instructions that come with your Gift Voucher.

 

3.       How soon can you redeem the Gift Certificate?

Immediately upon receiving the gift certificate, for most.  For a few, it will take three (3) business days. Double check the gift certificate’s terms and conditions to be sure

 

4.       What kind of Gift Certificates can you buy in Gifted?

You can buy a gift certificate from over 160 of our gift certificate brands. These are either Electronic gift certificates, sent to your recipient's email address, or physical gift certificates, sent to your recipient's mailing adddress.

 

5.       How long will it take for the gift certificate to be delivered?

All order payments will be verified first. If you have purchased an electronic gift certificate, this will be delivered after order payment verification, usually within 1 working day.   If you placed your order during the weekend, it will be processed on the next working day.  If you have selected a physical gift certificate, it will be shipped within 5-10 working days (excluding weekends).

 

6.       Does Gifted sell only Gift Certificates or products as well?

No, Gifted only sends gift certificates.

 

7.       What does each gift certificate come with?

Each Gifted Gift Certificate comes with a customized greeting card and a recommended gift item, making the giving of Gift Certificates more thoughtful and acceptable to give. 

 

8.       My gift certificate comes with a recommended gift item. Do I need to buy this item?

No, you do not need to buy the recommended gift item. You can use the gift certificate to buy any product that you want from the store.

 

9.       Does the gift certificates expire?

The gift certificates do not expire, except for Grab (3 months expiry) and AirAsia BIG (3 months to use the code. Once used, it will be available for 2 years in your AirAsia BIG App).

 

10.   I need to change the name on the gift certificate voucher to another name. How?

No need. The Gifted-issued gift certificate is as good as cash.  Anyone can redeem it. 

 

11.   Is the gift certificate refundable?

No. The gift certificate is not refundable and non-convertible to cash.  

 

12.   I lost my gift certificate, how can I get it back?

It can be resent to you if not yet used. Send us an email via admin@gifted.ph. We will check that the gift certificate has not been used and will resend to you once validated.

 

Gifted.PH Gift Card FAQ:

 

1.  How do I use my Gifted Gift Card?

  • Simply click on “Claim Your Gift Certificate” link to be sent to your mail. Choose a brand of choice then an email will be sent to you with gift certificate voucher pdf file.

2. Can I redeem my Gifted Gift Card directly to the merchants’ store?

  • No. You must select the brand first in the link provided. Once done, you can present the voucher emailed to you to the merchant store.

3. Where can I convert my Gifted Gift Card?

  • Gifted Gift Card is valid for all electronic brands that we have except for the brands that are sold with additional service fees on top of its value (e.g. Lazada, SM, Gcash, and etc.).

4. What if my preferred brand is not on the drop down list?

  • Kindly send an email to admin@gifted.ph or merchantsupport@gifted.ph with the order ID, redeem link and preferred brand. Gifted will verify the voucher first then will convert your Gifted Gift Card to your preferred brand. This would mean that you may need to top up the order first by depositing the extra amount to add the additional service fee. 

5. Can I convert my Gifted Gift Card to multiple brands?

  • Not right now, but if recipient would request to, Gifted can work on this for denominations above P 2000. Just kindly send an email to admin@gifted.ph.  

6. I accidentally convert my Gifted Gift Card to a brand that I didn’t intend to choose, can I still convert this to my preferred brand?

  • Gifted will verify if the voucher has not been used yet or if the brand policy requires that all voucher codes released are good as sold. If so, then Gifted can revert this back to the Gifted Gift Card so you can still convert this to your preferred brand.  Otherwise, we cannot revert this back anymore.

7. Does the Gifted Gift Card expire?

  • The Gifted Gift Card does not expire.

8. I lost my Gifted Gift Card, how can I get it back?

  • You can request it to be re-sent to you. Just send us an email via admin@gifted.ph.