Table of Contents:
1. How can I buy a gift certificate?
Simply choose a brand and personalize the gift by selecting a greeting card, typing in your message, and choosing a recommended gift item. Pay using Paypal, credit card or bank transfer. Done!
2. How do I redeem the Gift Certificate voucher?
Redemption process depends on the brand. You will see this in the Gift Voucher as "How will the gift card be delivered" and "How do I use this gift card". Some brands require printed copy of the voucher emailed to you, others allow electronic copies while some traditional brands' gift certificates have to be delivered to your shipping address. So it is important to refer to the instructions that come with your Gift Voucher.
3. How soon can you redeem the Gift Certificate?
We have a one (1) day payment verification for all orders. After which you should receive your gift voucher immediately or with some brands within 1-5 working days. You can double check the gift certificate’s terms and conditions for any instructions
4. What kind of Gift Certificates can you buy in Gifted?
You can buy a gift certificate from over 160 of our gift certificate brands. These are either Electronic gift certificates, sent to your recipient's email address, or physical gift certificates, sent to your recipient's mailing adddress.
5. How long will it take for the gift certificate to be delivered?
All order payments will be verified first. If you have purchased an electronic gift certificate, this will be delivered after order payment verification, usually within 1-3 working days. If you placed your order during the weekend, it will be processed on the next working day. If you have selected a physical gift certificate, it will be dispatched within 3 working days (excluding weekends).
6. Does Gifted sell only Gift Certificates or products as well?
No, Gifted only sends gift certificates.
7. What does each gift certificate come with?
Each Gifted Gift Certificate comes with a customized greeting card and a recommended gift item, making the giving of Gift Certificates more thoughtful and acceptable to give.
8. My gift certificate comes with a recommended gift item. Do I need to buy this item?
No, you do not need to buy the recommended gift item. You can use the gift certificate to buy any product that you want from the store.
9. Does the gift certificates expire?
The gift certificates do not expire, except for Grab (3 months expiry) and AirAsia BIG (3 months to use the code. Once used, it will be available for 2 years in your AirAsia BIG App), Shopee (3 months), Red Ribbon and Jollibee (1 year)
10. I need to change the name on the gift certificate voucher to another name. How?
No need. The Gifted-issued gift certificate is as good as cash. Anyone can redeem it.
11. Is the gift certificate refundable?
No. The gift certificate is not refundable and non-convertible to cash.
12. I lost my gift certificate, how can I get it back?
It can be resent to you if not yet used. Send us an email via email@example.com. We will check that the gift certificate has not been used and will resend to you once validated.
13. I need to exchange my gift certificate
For certain brands, exchange is possible if the gift certificate is not yet used. However for other brands, exchange is not possible once the voucher has been sent out. Please contact firstname.lastname@example.org for more information.
Gifted.PH Gift Card Inquiries:
1. How do I use my Gifted Gift Card?
Simply click on the Gift Card Link sent to your email and click on Claim Your Gift Certificate. You will be asked to register the gift card under your first name, last name and your email address where the gift card was sent. You will proceed to the One Time PIN window. Click "Send" to send the one time pin to your registered email address. Enter the PIN into the window and submit. Please allow a 0-1 working day verification of your gift card redemption. Once verified, you will receive an email to indicate that your wallet has been successfully loaded. Click on Select Brands to select your brand of choice. The selected voucher will be emailed to you. Present this to the store via your mobile phone or printed copy. You can select multiple vouchers and brands. Some brands may require a service fee. Enjoy your gift!
Detailed Instructions: For more detailed instructions and screenshots, visit this link.
2. Can I redeem my Gifted Gift Card directly to the merchants’ store?
3. Where can I convert my Gifted Gift Card?
4. What if my preferred brand is not on the drop down list?
5. Can I convert my Gifted Gift Card to multiple brands?
6. I accidentally convert my Gifted Gift Card to a brand that I didn’t intend to choose, can I still convert this to my preferred brand?
7. Does the Gifted Gift Card expire?
8. I lost my Gifted Gift Card, how can I get it back?
9. I need to resend the Gift Card to my email address
10. What is the difference between Gifted Gift Card and Gifted Gift Card Plus?
11. My PIN is not working or I did not receive my PIN
12. I entered the PIN but did not receive any confirmation afterwards
13. My wallet balance is zero